They are unable to provide that equipment, and without any consultation with me, sent me an alternative - and now refuse to accept the alternative's return - and expect me to make payment of nearly $500 towards the equipment. So, in summary, I have a signed agreement with Apria Healthcare for them to provide me an AS 11. Navigating to the customer satisfaction department it went directly to VM, but I have to have a name and extension number to leave a message - neither of which I have. What she actually gave me was the regular Apria phone number. She was right - after another frustrating circuitous conversation, she said I might get help from corporate customer satisfaction - and gave me their number.
I went around with one rep, who was too busy to listen to me (her child in the background was bothering her) and said she could transfer me to a supervisor, but they wouldn't help either. NOT what I wanted - at this point, I just want to return the unused product to them and call it quits. This Vice President, Distribution and Delivery Operations leads our distribution, transportation and delivery operations for the supply chain including optimizing the field logistics. My doctor kindly reached out to their rep, who said I had called several times (a lie - implying I was a bother - I dialed their number and spoke to one person then a supervisor - all part of ONE call) and it had been explained to me that they could not swap out one model for another. She had specified **AS11 preferable, please discuss with patient** - they did not discuss alternatives with me. I reached out to my doctor to inquire as to what she had actually put on the referral. The call ended, leaving me very frustrated. I was not given a specific reason why this was so. I said OK, I'll just return it period - cancel the order. Who proceeded to tell me the exact same thing - that I cannot return the item in favor of the one actually ordered. After a very circuitous conversation, I was bumped up to a supervisor.
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